Operations Coordinator - Lancaster, PA - OPERA006943-00001DESCRIPTION/RESPONSIBILITIES:
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as an Operations Coordinator.We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.Job Location: Lancaster, PASummary:
The Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.What you will do:
Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime.
Utilize software for selecting appropriate technician and documenting any travel required.
Ensure necessary parts are available in order to maintain appropriate service levels.
Manage technician schedules throughout the day.
Provide excellent customer service and resolve issues that may arise.
Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction.What you will need:
Minimum of 2 years office setting customer service experience.
Excellent customer service skills required.
Superior verbal and written communication skills
Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
Must be able to navigate within multiple systems while speaking with customers.
Superior organizational skills, with a high degree of detail
Ability to work in a fast-paced environment.
Ability to interact in a professional and courteous manner with people at all levels.What You'll Get:
In addition to competitive pay, we offer a comprehensive"Total Rewards"package including:
Medical, dental, and vision coverage
HSA/FSA programs
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan after just 60 days
7 Company Holidays, plus 2 Floating holidays of your choice
Paid Time Off
Tuition reimbursement
Employee Assistance Program (EAP)Vector Security is a Drug-Free WorkplaceVector Security is an Equal Opportunity EmployerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.Experience
Preferred
2 year(s): Customer ServiceEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)