Application Support Business Analyst Jr. Business Analyst job vacancy

Vacancy expired!

Application Support Business Analyst

Location: 100% remote or can be hybrid with partial onsite/remote work in Malvern, PA or Brentwood, TN (candidate's preference)

Working Hours EST or CST is ideal, but there is flexibility (may just need to work some early morning hours on occasion if person is located in other time zones)

Duration: 12 Months Contract with intent for long term extension We are looking for a Junior Level Business Analyst/Technical writer to help assist with a large application deployment. There are great growth opportunities for this BA. Our client has created a state- of- the art enterprise healthcare application that is being rolled out to 3,000 locations nationwide. This Application Support Business Analyst will be helping to analyze the highest-escalated issues in production and begin the process of root cause analysis. This involves reviewing functional specifications and comparing intended behavior with the actual behavior of the application, and the expectations of the end user. This BA will work closely on the incidents they receive for this application deployment. There are a lot of incidents/issues, and the BA will capture the issues/requirements and put them into JIRA and then they will be reviewed for legal and compliance. This BA needs to be very detailed, be good at asking a lot of questions, and have a logical mindset. This BA will be the Gate Keeper for issues and defects and hence, needs to be fast and responsive. This BA will be focusing on the following tasks:

Analyze and gather details around issues in a production in-house software application and generate documentation that adheres to format and content standards.
Work with other Support Business Analysts, Developers, QA analysts, and Product Managers in aiding troubleshooting and resolution
Working closely with Tier I, Tier II and Tier III App Support teams
Perform analysis of complex technical systems along with combining their understanding of the perspectives of the end users and business stakeholders
Assess the risks of applications issues and documents the impact of issues from the perspective of end users, data integrity, and other criteria (10% of time)
Perform System & functional requirements review (20% of time) which includes:
Reviewing issues affecting IT applications to determine if the behavior matches what is intended in the requirements
Identifying potential enhancements
Perform Root Cause Analysis (65% of time), including but not limited to:
Recreating issues for troubleshooting
Analyzing the system architecture, code, and data
Documenting steps to reproduce
Stay on top of email, chats, and meetings

Required Skills and Expertise:

1 plus years of basic Business Analysis or Technical Writing experience
General Business Analysis experience will be helpful
Technical Writing experience will be helpful for writing uses cases
Troubleshooting experience will be helpful
Healthcare experience would be ideal
Process Driven
Ability to work with project stakeholders
Experience creating BRD's would be helpful
Strong written and verbal communication skills
Customer Service Mindset
Investigative approach to solving problems
Ability to be fast and responsive
Highly organized
Skilled in working with MS Word and Excel

Desired Skills and Expertise:

Experience working with Jira and Confluence
Experience working with ServiceNow
Experience working with Snagit
Experience working within an Agile/Scrum environment
Experience supporting large scale application development efforts
Wireframe experience

Feliza LaClareiSpace, Inc., El Segundo CA [click apply for more job details]

Vacancy expired!

ID	#45757863
State	Pennsylvania
City	Malvern
Job type	Contract
Salary	USD $1 - $2 1 - 2
Source	iSpace, Inc
Showed	2022-09-17
Date	2022-09-16
Deadline	2022-11-14
Category	Et cetera
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Job Details

Application Support Business Analyst / Jr. Business Analyst

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