Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. We are currently searching for a qualified Level 2 Deskside Technician to join a company that manufacturers medicine and vaccinations for pets. This is an on-site position that is full-time with work hours M-F 8-5pm.Windows 10 Project refresh Responsibilities:
- Supporting Windows 10
- MS Office 0365
- Remote access
- Imaging
- Asset management
- IMAC - receiving equipment, unboxing, and deploying (set up, breakdown)
- All work comes from ServiceNow ticketing system
- Take tickets from Service Now and document all interactions with the user including the progress of the deployment including
- Assign the asset in CMDB to the user
- Contact the user and schedule time to replace old Laptop with new
- Verify user has current data back up
- Review user applications
- Mapped drives
- Network printer names
- Image and deploy new laptop to user
- Restore data, mapped drives, printers and ensure user has the applications they had on the old laptop Summary in closed notes everything was completed
- 2+ years of experience in the IT field processing tickets
- Good troubleshooting skills for both hardware and software
- Expected to handle 5 tickets a day maybe close 10-12 a week
- Imaging experience
- Must be detailed and process-oriented, able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status
- Good verbal and written communication skills
- Driving to facilities within the campus is required, mileage reimbursement provided
Vacancy expired!