Vacancy expired!
- Provides technical customer service support via phone and email.
- Troubleshoots and provides password resets for the end-user.
- Thoroughly and accurately documents all service calls within the prescribed call tracking mechanism.
- Supports both technical and non-technical end users.
- Escalates advanced issues to the appropriate team members.
- 1+ year of customer service experience.
- Associate Degree in IT or higher.
- Experience escalating caller issues in an enterprise environment or experience in an environment that has a highly structured escalation process.
- Knowledge of desktop operating systems including Windows 7, 8, 8.1, and 10.
- Strong oral and written communication skills.
- Working knowledge of PC Hardware configurations and troubleshooting.
- Preferred Experience
- Prior experience with ability to handle 30-40 service calls a day.
- Experience with Active Directory.
- At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment.
- Cutting Edge Technology and Innovation
- Career Growth Opportunities
- Employee-Centric Environment
- Comprehensive Benefits Package
- Holiday and Vacation
Vacancy expired!