Vacancy expired!
- Monitor client sources of potential security incidents, health alerts with monitored solutions and requests for information. This includes the monitoring of real-time channels or dashboards, periodic reports, email inboxes, helpdesk or other ticketing system, telephone calls, chat sessions
- Follow client and incident-specific procedures to perform triage of potential security incidents to validate and determine needed mitigation
- Escalate potential security incidents to client personnel or Level 2 Analysts, implements countermeasures in response to others, and recommend operational improvements
- Keep accurate incident notes in case management system
- Maintaining awareness of the client's technology architecture, known weaknesses, the architecture of the security solutions used for monitoring, imminent and pervasive threats as identified by client threat intelligence, and recent security incidents
- Continuously improve the service by identifying and correcting issues or gaps in knowledge (analysis procedures, plays, client network models), false positive tuning, identifying and recommending new or updated tools, content, countermeasures, scripts, plug-ins and other "glue",
- Perform peer reviews and consultations with other Level 1 analysts regarding potential security incidents
- Serve as a subject matter expert in at least one security-related area (e.g. specific malware solution, python programming, etc.)
- Actively seek self-improvement through continuous learning and pursuing advancement to a Level 2 Analyst
- Provide shift status and metric reporting
- Support weekly Operations calls
- Adhere to internal operational security and other Deloitte policies
- Perform light project work as assigned
Vacancy expired!