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Job Details

ID #43745295
State Pennsylvania
City Monroeville
Job type Contract
Salary USD TBD TBD
Source Beacon Hill Technologies
Showed 2022-07-01
Date 2022-07-01
Deadline 2022-08-30
Category Technical support
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Service Desk Technician- Level 2

Pennsylvania, Monroeville, 15140 Monroeville USA

Vacancy expired!

  • 3-5 years of experience in a technical role supporting end-users in service desk/desk side support or NOC environment.
  • Experience troubleshooting, analyzing, and problem-solving technical issues
  • Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
  • Experience troubleshooting PCs, Microsoft Office, and printers

Top 3 Skills required:

-Customer Service

-Critical Thinking /Fast learners excel here/ passion to learn

-Higher-level support role experience (close to Sys Admin/TL level)

-open to Mac/Windows/any combination (majority windows) Not being afraid of Mac environment.

-Longevity in previous roles

Top 3 Tickets:

  • Password Resets (hybridized environments- reset while someone is working remotely on a VPN)

  • Phishing tickets- lock down email through O365

  • Admin changes with security groups or file structure groups, and teams groups.

    • Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

    Company Profile:

    Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

    Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

    Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

    We look forward to working with you.

    Beacon Hill. Employing the Future

    Vacancy expired!

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