Vacancy expired!
- Strong Communication Skills
- Excellent Customer Service
- Good Time Management
- Provide technical phone support for internal SAP employees and contractors.
- Trouble Ticket creation and monitoring
- Hardware and software problem resolution in a timely and professional manner.
- Troubleshooting techniques are required.
- Timely escalation of unresolved problems.
- Adherence to Service Desk policies and procedures.
- Attend training and staff productivity meetings.
- Ability to work in a fast paced, high volume call center. Previous experience preferred but not required.
- Excellent customer service skills
- Excellent interpersonal, written and oral communication skills
- Excellent listening skills and the ability to understand concerns and overcome objectives in a professional manner.
- Knowledge of Windows Operating Systems
- Basic IT knowledge and/or ability
- General PC hardware knowledge
- Strong work ethic and self-starter, able to effectively multi-task
Vacancy expired!