Job Details

ID #20106104
State Pennsylvania
City Newtowntownship
Job type Contract
Salary USD TBD TBD
Source Yoh - A Day & Zimmerman Company
Showed 2021-09-23
Date 2021-09-22
Deadline 2021-11-20
Category Customer service
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IT Service Desk Rep

Pennsylvania, Newtowntownship, 18940 Newtowntownship USA

Vacancy expired!

IT Service Desk Rep needed for a contract opportunity with

SAP America located in

Newtown Square, PA.

The Big Picture - Top Skills You Should Possess:
  • Strong Communication Skills
  • Excellent Customer Service
  • Good Time Management

What You'll Be Doing: The IT Service Desk Representative serves as the first point of contact for SAP employees and/or contractors seeking support. All specialists are responsible for documenting requests, troubleshooting and resolving IT related issues.
  • Provide technical phone support for internal SAP employees and contractors.
  • Trouble Ticket creation and monitoring
  • Hardware and software problem resolution in a timely and professional manner.
  • Troubleshooting techniques are required.
  • Timely escalation of unresolved problems.
  • Adherence to Service Desk policies and procedures.
  • Attend training and staff productivity meetings.

What You Need to Bring to the Table:
  • Ability to work in a fast paced, high volume call center. Previous experience preferred but not required.
  • Excellent customer service skills
    • Excellent interpersonal, written and oral communication skills
    • Excellent listening skills and the ability to understand concerns and overcome objectives in a professional manner.
  • Knowledge of Windows Operating Systems
  • Basic IT knowledge and/or ability
  • General PC hardware knowledge
  • Strong work ethic and self-starter, able to effectively multi-task

If This Sound Like You, Apply Now!

Recruiter: Kelly Kingera Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here ! Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. unity Employer, M/F/D/V. #Dice-SA #Zip-SA #CB-SA

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Vacancy expired!

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