Vacancy expired!
Markit EDM Production Support Analyst Oaks, PA (Remote) Position Description: The position provides Markit EDM application support in various environments including Production, Pilot, and UAT by debugging error logs, research of application issues, maintaining system availability, assisting with data processing, and environment configuration. Would take ownership of Production and UAT environment ensuring application availability and stability by coordinating on Issues/Requests with business stakeholders, development teams, and end-users in a timely manner. What you'll do:
- Support and assist enterprise end-users with production issues, inquiries, and requests raised through Incident Management system to provide Markit EDM application production/UAT support.
- Troubleshoot environment availability, data-syncing, analyze issues and work with the IT team and clients for a timely resolution. Production issue triage by severity.
- Provide severity and scope analysis of issues, inquiries and requests. Maintain ownership until resolution of technical issue and provide a concrete explanation of resolutions to issues.
- Ownership of production environment for the purpose of ensuring product availability and stability.
- Evaluate and Design production support procedures, policies, documentation and provide feedback.
- Participates in the application of system patches, security patches and third-party updates to maintain systems at a high level of performance, availability and security.
- Troubleshoot application/OS support related issues for end users. Installs, configures, troubleshoot, monitor and maintain software.
- Maintain a consistent, high-quality, customer-focused orientation when conducting business and providing services or products to clients and other external customers.
- Experience in working on Markit EDM, ETL data warehousing and relational database technologies.
- Good working knowledge of SQL, ServiceNow, Jira, Git, Windows Server, IIS.
- Working knowledge of FTP, Telnet, Ping, DNS, DHCP, WINS, SNMP, HTTP and LDAP.
- Understands utilizing infrastructure monitoring tools and memory/performance analysis tools.
- Strong analytical skills, the ability to understand complex workflows, and business logic.
- Good working knowledge of Active Directory and IT systems architecture patterns (e.g. tiers of an IT system, Services Oriented Architecture, database architecture, etc.).
- Experience interacting with end-users, customers, and development team.
- Ability to establish and maintain effective working relationships.
- Ability to learn new technologies and apply them to project work.
- An energetic, self-starter who can work as part of a team with limited supervision.
Vacancy expired!