Job Details

ID #41151028
State Pennsylvania
City Philadelphia
Job type Permanent
Salary USD TBD TBD
Source Penn Medicine
Showed 2022-05-19
Date 2022-05-18
Deadline 2022-07-17
Category Architect/engineer/CAD
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Senior Messaging and Collaboration Engineer / Messaging and Collaboration Engineer

Pennsylvania, Philadelphia, 19019 Philadelphia USA

Vacancy expired!

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Description: Senior Messaging & Collaboration Engineer

The Senior Messaging & Collaboration Engineer is responsible for the delivery of Email and Collaboration tools to the organization. This role provides hands-on technical implementation, troubleshooting, maintenance and monitoring support.

Accountabilities: • Administers and supports Email Services (Exchange Online) and Collaboration tools including Teams, OneDrive and Electronic Faxing. • Responsible for Microsoft 365 License administration. • Performs day-to-day management and administration for Exchange Online with an Office 365 hybrid/cloud environment. • Builds and supports telephony integration with Teams. • Builds automation using tool such as Power Shell. • Manages roles and services, user permissions, email queues and dynamic distribution groups. • Provides support to issues related to group mailboxes and distribution lists. • Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support. • Works with Azure AD and Active Directory.• Develops future strategies for adoption and deployment of Messaging & Collaboration products and services. • Supports Security & Compliance by assisting in the configuration and management of anti-phishing and anti-spam and encryption technologies. • Installs, configures and manages email routing devices and services such as Cisco Ironport and Proofpoint. • Provides Tier 3 support to internal technical teams. • Supports Enterprise Electronic Faxing systems such as RightFax it's integration points with applications and multi-function devices. • Interfaces with vendors and service providers to evaluate, design and support new products and services.• Assists with capacity planning, performance management and root cause analysis. • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures• Other duties as assigned to support the unit, department, entity, and health system organization

Messaging & Collaboration Engineer

The Messaging & Collaboration Engineer is responsible for the delivery of Email & Collaboration tools to the organization. This role will provide hands-on technical implementation, troubleshooting, maintenance and monitoring support.

Accountabilities: • Administers and supports Email Services (Exchange Online) and Collaboration tools including Teams, OneDrive and Electronic Faxing.• Supports Microsoft 365 License administration. • Performs day-to-day management and administration for Exchange Online with an Office 365 hybrid/cloud environment. • Builds and supports telephony integration with Teams. • Builds automation using tool such as Power Shell. • Manages roles and services, user permissions, email queues and dynamic distribution groups.• Supports issues related to group mailboxes and distribution lists. • Supports the enterprise in a 24/7/365 environment with the ability to provide on-call support. • Works with Azure AD and Active Directory. • Supports Security & Compliance by assisting in the configuration and management of anti-phishing and anti-spam and encryption technologies. • Creates and maintains technical documentation. • Installs, configures and manages email routing devices and services such as Cisco Ironport and Proofpoint. • Provides Tier 3 support to internal technical teams. • Supports Enterprise Electronic Faxing systems such as RightFax its integration points with applications and multi-function devices• Assists with capacity planning, performance management and root cause analysis. • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements: Senior Messaging & Collaboration Engineer

Education and Experience: • Bachelor's Degree required. • Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program. • At least 8 years of paid professional experience working as a Systems Administrator supporting Windows Server, Active Directory, Exchange or similar environments required• At least 5 years of paid professional experience working in the administration of MS Azure or Office 365 services including Exchange, Teams and OneDrive required

Required Skills: • Demonstrated interpersonal/verbal communication skills• Demonstrated customer service skills• Ability to communicate effectively with all levels of staff• Ability to troubleshoot, research and solve technically challenging problems• Ability to configure and manage email gateways and security tools.• Strong knowledge of MS networking concepts, active directory, file permissions, IIS, DNS, SMTP, etc.• Ability to build automation using PowerShell or other scripting languages. • Ability to conduct log reviews, incident analysis and root cause analysis. • Understanding of ITIL concepts and Change Management processes. • Proven ability to triage and properly classify incidents and prioritize work efforts accordingly.• Ability to work within deadlines and with multiple priorities; ability to adapt to changing priorities. • Hands on experience with implementation, deployment, or support for Exchange Online including working with Hybrid environments. • Ability to constructively resolve issues and conflicts as they arise. Strong listening skills.

Messaging & Collaboration Engineer

Education and Experience: • Bachelor's Degree required. • Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program. • At least 4 years of paid professional experience working as a Systems Administrator supporting Windows Server, Active Directory, Exchange or similar environments required• At least 2 years of paid professional experience working in the administration of MS Azure or Office 365 services including Exchange, Teams and OneDrive required

Required Skills: • Demonstrated interpersonal/verbal communication skills• Demonstrated customer service skills• Ability to communicate effectively with all levels of staff• Ability to troubleshoot, research and solve technically challenging problems• Ability to configure and manage email gateways and security tools. • Strong knowledge of MS networking concepts, active directory, file permissions, IIS, DNS, SMTP, etc. • Ability to build automation using PowerShell or other scripting languages. • Ability to conduct log reviews, incident analysis, and root cause analysis. • Understanding of ITIL concepts and change management processes. • Proven ability to triage and properly classify incidents and prioritize work efforts accordingly. • Hands on experience with implementation, deployment or support for Exchange Online including working with Hybrid environments. • Ability to constructively resolve issues and conflicts as they arise. Strong listening skills.

Additional Information: As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of six (6) hospitals, several satellite practices, and more than 8,923 physicians. Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Penn Medicine http://www.pennmedicine.org/careers/

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Vacancy expired!

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