Vacancy expired!
Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we'd like to hear from you. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.
Responsibilities:- Serves as the first point of escalation for customers to request assistance resolving problems of low to medium complexity through the application of procedures and expertise.
- Handles issues concerned with the overall operation of all technology, including but not limited to personal computer hardware and peripherals, telephones, standard and supported applications and connectivity to remote systems.
- Performs a high level of investigation which may include remote access into a customer's device or in some cases, on-site assistance.
- Resolves work requests that may involve coordination with other functions or other IS teams.
- Formally documents problems and resolutions per IS guidelines.
- May create, modify, and delete user accounts across multiple technology platforms.
- Grants access to applications, following established policies and procedures.
- May support specific applications / products (e.g. desktops, mobile devices, phone system etc.) for a specific business unit/function.
- Monitors / maintains inventory of supplies (e.g. hardware, peripherals, telephones, etc.).
- Associate's degree in Computer Science or related field, or equivalent experience.
- Certifications are preferred (i.e. A+ or Security+).
- Possesses basic knowledge of standard hardware and software in the technology infrastructure, with expertise to address more complex incidents that involve multiple areas of the applications and/or infrastructure.
- Has the expertise to independently handle nearly all routine and non-routine inquiries and problems.
- Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.
- Possesses a strong orientation towards customer interaction and a high level of customer service professionalism.
- Familiar with scripting languages; may potentially seek to automate manual or common processes through scripting.
Vacancy expired!