Application Analyst (Senior, Mid, Associate level)

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

• The Senior Application Analyst is responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include: providing instruction on various technical topics to other team members, managing an application project through the entire project life cycle while meeting project deadlines and initiatives. Coordinating the development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements, and developing logical data models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

• Participates in an application project by setting clear goals and objectives, and completing tasks in a timely manner
• Manages project plan, monitors tasks and milestones and reports project changes/status to Lead Application Analyst
• Works with the Lead Application Analyst to develop new policies and procedures relating to system design, enhancements, change control, and maintenance of the application
• Participates in new hire application training, mentoring and instruction on internal processes and educates application analysts on various projects, including: testing, documenting, and configuration within the application
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
• Creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives
• Works with the Lead Application Analyst to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Provides ongoing support and maintenance as assigned

• Responsible for enhancing, supporting, and maintaining an application within the UPHS health system. Responsibilities include optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, and develop logical date models using best practices for build and configuration, maintenance and data integrity. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols, create and maintain all documentation for all assigned applications, and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Research and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS EMR applications
• Interprets and analyzes workflow/system requirements in order to design, configure, test and implement application solutions
• Assists in defining system requirements, and develops logical data models using best practices for build and configuration, maintenance and data integrity
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Collaborates with management to develop departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Provides ongoing support and maintenance as assigned
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

• Responsible for enhancing, supporting, and maintaining an application within the UPHS health system under the direction of a senior analyst. Responsibilities include testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works with cross functional application teams and UPHS clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application. Ensure system changes follow change management procedures and protocols.

• Delivers customer service to IS clients seamlessly across system boundaries
• Ensures safety, confidentiality & security of employee and Patient data
• Assists/Trains internal team members, physicians, clinical and practice staff in the utilization of functionality within the application
• Promptly identifies, documents, and resolves problems with system functionality
• Consults with the key client stakeholders and cross-functional team members to gather and interpret documented build requirements for implementation projects
• Coordinates and adheres to strict implementation project schedules, and handle multiple assignments
• Communicates clearly problems, issues and potential solutions to team members, clients and organizational administration
• Research and analyze new functionality, and releases within the EMR to enhance practice productivity and operational processes
• Develop a thorough understanding of UPHS EMR applications
• Interprets and analyzes complex workflow/system requirements in order to design, configure, test and implement application solutions
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Create and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application
• Develops, and executes test plans that are comprehensive and inclusive of application functionality changes and/or enhancements to ensure successful outcomes
• Participates in system upgrades and scheduled vendor releases as requested to enhance the application and meet project objectives.
• Develops departmental standards regarding change control to ensure accurate data tracking and monitors change process by maintaining current protocols and reporting any problems to appropriate personnel
• Works independently on complex projects completing within the designated timeframe and under minimal guidance
• Comply with all applicable guidelines, policies and procedures of IS and UPHS to ensure necessary controls, documentation and audit trails

• A Senior Clinical Analyst may be selected for this role, and professionals with a Health Care Professional Certificate and/or License such as MT, RN, PA, or DPM, a Bachelors degree, and at least 3 years of related experience are encouraged to apply!

• A Clinical Analyst may be selected for this role. Professionals with a Health Care Professional background, a Bachelors degree, and at least 2 years of related experience are encouraged to apply!

• An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!

• Bachelor's Degree required
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved Bachelor's degree program
• At least 3 years of related experience required
• Experience in healthcare IT preferred
• Vendor certification is preferred

• Demonstrated customer service skills
• Ability to communicate effectively with all levels of staff
• Ability to implement process improvements
• Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
• Must be able to function as part of a team providing a high level of quality service to clients
• Demonstrated project management skills - preferred
• Strong quantitative and analytical abilities - preferred
• Ability to assist with basic hardware configurations, database management tools and query language- preferred
• Applications experience in either an application support or implementation role - preferred
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment - preferred

• Bachelor's Degree required
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved Bachelor's degree program
• At least 2 years of related experience required
• Experience in healthcare IT preferred
• Vendor certification is preferred

• Strong communication skills with all levels of staff and personnel
• Ability to implement process improvements
• Ability to troubleshoot, research and solve technically challenging problems
• Must be attentive to detail
• Demonstrated problem solving skills
• Ability to work as part of a team
• Demonstrated customer service skills
• Demonstrated project management skills - preferred
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment - preferred
• Thorough knowledge of all technical and clinical aspects of position functions - preferred
• Ability to assist with basic hardware configurations, database management tools and query language - preferred

• H.S. Diploma/GED required, AND at least 1 year of directly related paid IT experience, preferably in healthcare

• Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT related experience)

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate effectively with all levels of staff
• Ability to function as part of a team providing a high level of quality service to clients
• Ability to troubleshoot, research and solve technically challenging problems - preferred
• Ability to assist with basic hardware configurations, database management tools and query language - preferred

• A Senior Clinical Analyst may be selected for this role, and professionals with a Health Care Professional Certificate and/or License such as MT, RN, PA, or DPM, a Bachelors degree, and at least 3 years of related experience are encouraged to apply!

• A Clinical Analyst may be selected for this role. Professionals with a Health Care Professional background, a Bachelors degree, and at least 2 years of related experience are encouraged to apply!

• An Associate Clinical Analyst may be selected for this role. Professionals with knowledge and experience in direct patient care processes and workflow, and the ability to understand and describe clinical processes are encouraged to apply!