Call Center Representative

Job DescriptionWe are seeking a Call Center Representative to join our dynamic team in Philadelphia, PA. This position is ideal for individuals passionate about helping others and ensuring customer satisfaction. You will handle inbound and outbound calls, resolve customer inquiries, and provide outstanding service in a fast-paced environment.ResponsibilitiesManage a high volume of inbound and outbound calls in a professional and courteous manner.Address customer inquiries, complaints, and issues effectively and efficiently.Provide accurate information about products, services, and company policies.Maintain detailed records of customer interactions using the company’s CRM system.Collaborate with team members to resolve complex issues and escalate when necessary.Meet performance metrics, including response time and customer satisfaction ratings.