Vacancy expired!
- Performs a variety of clerical and administrative duties pertinent to on site support.
- Responds to trouble tickets to resolve user problems.
- Provides technical support through phone, email, and instant message to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
- Provides personal computer support problem analysis, and hardware/software installation and configuration.
- Interacts daily with customers to ensure productivity; provides individual feedback.
- Monitors team productivity and quality; provides individual feedback.
- Maintains an audit trail and statistical records of all problems and conditions reported by the client
- Higher levels of troubleshooting of computer and network issues and coordination with other departments to facilitate fix actions.
- Public Trust Clearance (Or ability to obtain)
- ITILv4 Foundation Training and ITILv4 Foundation Certification may be obtained after hire (no later than December 31, 2022).
- Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
- Plans and leads major technology assignments.
- Evaluates performance results and recommends major changes affecting short-term project growth and success.
- Functions as a technical expert across multiple project assignments.
- May supervise others.
- Contributes to deliverables and performance metrics.
- Must be willing to work a variety of shifts, including holidays as scheduled
- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
- Familiarity with the following technologies: Windows, web browsers, and basic functions of Active Directory
- Associate's Degree or equivalent.
- Minimum 4-9 years of work experience.
- At least one (1) year experience with Windows desktop support.
- At least two (2) years experience working knowledge of remote tools.
- Experience supporting industry standard software products.
- Experience as a remote worker demonstrating time management and self discipline.
Vacancy expired!