Customer Service Trainer

We are seeking a dedicated and dynamic Customer Service Trainer to join our team in Philadelphia. In this role, you will be responsible for developing impactful training programs that support the performance, confidence, and success of our customer service representatives. Your work will directly shape the quality of service we provide and help maintain our commitment to outstanding customer care.ResponsibilitiesDevelop, plan, and deliver training programs focused on customer communication, product knowledge, and service excellence.Conduct onboarding sessions for new hires to ensure a smooth transition into their roles.Evaluate the effectiveness of training sessions and make improvements as needed.Provide continuous coaching and support to team members to enhance performance.Update training materials regularly to reflect new procedures, systems, and brand standards.Collaborate with management to identify skill gaps and propose targeted training solutions.