Job Details

ID #23749100
State Pennsylvania
City Philadelphia
Job type Permanent
Salary USD TBD TBD
Source Penn Medicine
Showed 2021-12-02
Date 2021-12-01
Deadline 2022-01-30
Category Et cetera
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Desktop Support Technician (Sr. or Mid-level) - School of Medicine

Pennsylvania, Philadelphia, 19019 Philadelphia USA

Vacancy expired!

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Position Description: This role may be filled at the Sr. Desktop Support or Desktop Support level!

Sr. Desktop Support Technician:

Accountabilities:• Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems and/or software.• Highly proficient in all Health System clinical and back office applications Highly proficient in all Health System clinical hardware (Dell, Lenovo, Zebra, HP, Okidata, etc)• May perform executive management (VIP users) support duties• Oversee complex technical issues for the team and work with appropriate teams on solutions as needed• This position will require strong technical and analytical skills • Demonstrated knowledge of the use of technology• Demonstrated ability to work independently, and on • Multiple projects simultaneously• Demonstrated ability to learn and use new technology• MCDST/A+ certification(s) preferred but not required• Improvising solutions where none are known while adhering to UPHS standards• Will assist on remediation of the most difficult or advanced problems and will work on research and the development of solutions for newly identified issues and technologies as they arise• Provides on-site field support to customers including installation, servicing and repairing of systems equipment. • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting. • Assists in instructing customers in the operation and maintenance of systems/equipment.• Performs testing of the final product and works with the customer to assure that the product performs as planned. Performs or updates inventory as appropriate.• Updates tickets and assignments according to established procedures.• Participates in on-call rotation as assigned.• Performs other duties as assigned.

Desktop Support Technician:

Accountabilities:• Provides on-site desktop and other technical support to users in research labs and academic administration, including support solutions customized for the needs of particular research or administrative working groups• Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment. • Troubleshoots technical problems, answers customer questions and resolves issues. Occasionally refers issues/questions to appropriate personnel/manager for follow-up, but resolves most issues independently and without referral.• Instructs users in the operation and appropriate usage of systems/equipment• Provides procurement recommendations and technical specifications for departmental purchasing• Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements• Assists in the analysis of technical products, systems and/or software. May take lead role in technology evaluation projects or technology implementation projects.• Performs testing for product evaluation and deployment projects and works with the user base to assure that the solutions meet requirements. • Performs or updates inventory as appropriate.• Updates tickets and assignments according to established procedures.• Performs other duties as assigned.

Minimum Requirements: Sr. Desktop Support Technician:

Required Education and Experience:• High School Diploma or GED required• 5+ years of professional field support experience required

Required Licenses, Registrations, and Certifications:• May be responsible for covering UPHS Physician practice locations from Center City and areas north • May require a valid driver's license and a vehicle to use for driving to UPHS practice locations

Required Skills and Abilities:• Experience working with Health System hardware, software and equipment products required• Experience working with Health System process and/or system design concepts required• Experience working with appropriate programming languages, operating systems and software required• Strong customer service orientation and ability to follow through issues to resolution required• Ability to interact with all levels of Health System personnel to include: IT management staff, consulting staff, clinicians, clinical administrators, etc. required • Familiar with process improvement required• Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment required• Must be able to function as part of a team providing a high level of quality service to clients required

Desktop Support Technician:

Required Education and Experience:•High school diploma or GED required.•Three or more years of field support experience

Required Skills• Experience working with a variety of operating systems and software; at minimum must have experience with either Mac OS or Windows OS, experience with both preferred• Strong customer service orientation and ability to follow through issues to resolution.• Ability to interact with individuals at all levels within an organization, including IT staff, faculty and research staff, clinicians and clinical staff, administrators and students• Must be able to function as part of a team providing a high level of quality service to clients• Knowledge of academic and/or research operations and the use of information system applications in an academic environment preferred

Additional Information: As part of our COVID-19 response, this position may currently be offering partial or full remote work. However, in the near future this position will require full or partial on-site work.

Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians. Learn more about Information Services

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Penn Medicine http://www.pennmedicine.org/careers/

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Vacancy expired!

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