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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an ICI Coordinator within PNC's ATM Retail Bank organization, you will be based in Philadelphia, PA.As a full time ICI Coordinator within PNC's ATM Retail Bank organization, you will be based in Philadelphia, PA. Your primary responsibility will be the daily monitoring troubleshooting of Instant Card Issuance machines. The successful candidate will have the following skills:o Call center or customer service experience preferred o Must be able to work in a fast-paced environmento Multi-tasker and Flexibility are a musto Effective communicatoro Team playerfunctionality and meet business objectives. Primary operational and support function for the ICIs in assigned territory.Resolving Help Desk incidents from branches on down units.Assisting Branch personnel with First Line Maintenance for resolution.Dispatches technicians to troubleshoot and repair out-of-order equipment.Analyzes service problems and guides technicians in methods of problem resolution.Serves as point of contact for internal and external customers as required to meet business objectives.Administers a schedule for routine preventive maintenance.Controls process of installations with vendor / deinstallation process as part of Loss Prevention standards and procedures.Job Description
- Coordinates assigned Branch and Off-Site ATM machines to provide maximum availability and functionality and meet business objectives. Primary operational and support function for the ATMs in assigned territory.
- Dispatches technicians to troubleshoot and repair out-of-order equipment.
- Analyzes service problems and guides technicians in methods of problem resolution.
- Serves as point of contact for internal an external customers as required to meet business objectives.
- Administers a schedule for routine preventive maintenance.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Competencies
ATM (TBF) – Knowledge of ATM systems and sub-systems and ability to use them for delivery of services to internal and external clients.ATM Services – Knowledge of and ability to perform retail banking transaction processing and related services through Automated Teller Machines (ATM).Branch Banking Systems – Knowledge of and ability to use the applications and technology infrastructure in a bank to support branch banking.Equipment Servicing – Knowledge of and ability to install and repair equipment and components, and perform routine and preventive maintenance.Operational Functions – Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Service Request Management Process – Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.Standard Operating Procedures – Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency.Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.Education
AssociatesAdditional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Vacancy expired!