Vacancy expired!
Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.Are you ready to join our team?Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.SUMMARY OF DUTIES: The Lead Technologist's primary role is to provide production system operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services. They will also serve in a lead technical role contributing to one or more projects of moderate complexity as the technology subject matter expert. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system administration, and technical support services. Works on moderately complex tasks and projects and support issues that involve a degree of risk or may impact business unit performance. Utilizes individual level of expertise within one or more areas of specialty.ESSENTIAL FUNCTIONS:- Troubleshoots existing information systems, applications, middleware, or networks to identify errors or deficiencies. Brainstorms possible solutions and evaluates alternatives against decision criteria.
- May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
- Provides technical expertise across business functions. Identifies opportunities to improve business processes via new technologies.
- Researches and analyzes technologies within area of required expertise.
- Assesses emerging technologies. Evaluates and may recommend new products or tools for the organization.
- Makes recommendations that may influence the long-term technology strategy and planning for multiple business units.
- Assists in the development and analysis of source selection strategies.
- Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise business strategy and architecture.
- Serves as a consultant and escalation point for issues. Provides project managers with technical consultation and advice, enabling quick response to inquiries related to the program/project.
- Provides technical analyses to help define, assess, and monitor the technical aspects of the program/project or service.
- Designs innovative solutions using new technologies. Recommends short-term alternatives when appropriate.
- Provides support for Sr. Principal Technologist's representation of Amtrak relevant, industry forums.
- Bachelor's degree in Engineering, Computer Science or other related field plus 6+ years of experience or 10+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
- Relevant Engineering Certifications
- Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
- Must possess working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management
- Bachelor's degree in Engineering, Computer Science or other related field plus 8+years of experience
- Certification in ITIL, MCSE, CCNP (or equivalent)
- Must have excellent oral and written communication skills.
Vacancy expired!