Vacancy expired!
Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products that transform the customer experience. Responsible for operating, deploying, managing, troubleshooting, and continuously improving Comcast's optical infrastructure. Position focuses on deploying and stabilizing new products, code, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation; provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serve as the highest tier operations support for various field, CARE, vendors and customer focused organizations. Leads all command and control-related activities focused on restoration of outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties, and associated agencies, when necessary, to address issues across the backbone, peering arrangements, inter-operability issues, etc. Determines and pursues course of action necessary to achieve results. Frequently serves as operation lead on specific projects, providing broad direction across teams. Flexibility is required for this role; the anticipated shift will be Sunday- Wednesday 10pm-8am MT Job Description Skills in Areas of Focus: Core Routing, IP Routing, and Optical TransportSkills and experience we're looking for:- Deep understanding of routing, routing protocols, and path selection
- 7-12 years of direct hands-on experience working within a network infrastructure team involved with Operations and Maintenance of DWDM equipment, Ethernet Layer 1, 2 and 3. Must have familiarity with Alcatel PSS 1830 product line and or Ciena OME6500 product line including design, configuration, and troubleshooting.
- Performs a variety of highly complex analytical duties in the planning, deployment, testing and evaluation of Comcast's network, products and services with a focus on optical networking Works closely with vendors and field to identify and drive improvements across the topology.
- Accomplished in Network and element management - Directly involved in network element alarm management with primary goal of alarm reduction. Strength in managing and directing field personnel to perform corrective actions on equipment.
- Accomplished in outage management - Drives the major incident recovery process, identify and initiate time critical remediation activities to restore impacted infrastructure services. Owns all outages and service requests through the lifecycle.
- Accomplished in sectionalizing network circuit issues specifically 100GBE circuits involving 3R sites along with all facets of inside and outside plant fiber repair activity
- Understanding of layer 1 to 3 mapping
- Directs third party agencies (i.e. AT&T, Verizon,) internal resources and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration. Devises and implements strategies for solving complex technical issues directly impacting internal and external customers or increasing performance across broad ecosystems.
- Develops, produces and reviews documentation, instructional and procedural manuals for other employees to utilize to resolve complex problems or make network improvements. Examples include: complex processes for acceptance of new products (i.e. cable modems, systems etc.,) testing such as operational readiness, tools focused on automation (i.e. IP scope tool,) etc.
- Supports all the TRAPS tools and alarms; analyzes systems needs and determines prioritization of break/fix scenarios; implements code changes and suggests improvements. Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network and services to determine problem areas and/or areas of concern. Monitors, isolates, triages and resolves outages and impairments. Identifies and implements opportunities for improvement across TRAPS and XOC.
- Ensures databases, applications, hardware and other related resources are properly maintained and devises strategies to improve performance. Provides subject matter expertise for all network equipment and provides technical training and support to other operational groups. Updates code and software to ensure proper system performance. Continually looks for ways to improve services.
- Provides clear, crisp and concise technical communication and coordination during large outage scenarios.
- Directly executes changes, in the network and across systems, focused on deploying new services, implementing changes and stabilizing products following established change management processes. Accountable for configuration management techniques, ensuring infrastructure is correctly aligned and fully compliant with standards.
- Accountable for understanding and managing services across highly complex ecosystems cutting across multiple technologies, organizations, people, companies and solutions. Requires detailed understanding of complex interdependencies/interdependencies. Accountable for providing technical assessment of complex changes across ecosystems to ensure resolutions of potential conflicts before impacting intra-/interrelated vertical systems. Develops and reports on metrics which show system uptime and overall service desk compliance to ITIL standards.
- Possesses advanced depth and breadth of knowledge across two to five major ecosystems/technologies requiring technical competency, advanced training and outstanding verbal and written communication skills. Leverages engineering methodologies across multiple areas of focus. Possesses advanced working knowledge and application of process design, client server technology and internal/external processes. Provides training and coaching to NSAR, CARE, sub-set of field organizations, peers, vendors, third parties and more junior engineering operations staff. Provides insight across complex inter-operability and cross ecosystem. Looks to understand and drive efficiencies across other TRAPS desks.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Vacancy expired!