Vacancy expired!
Project Delivery Manager - Philadelphia ( ONSITE ONLY)
- Customer- US-based multinational telecommunications conglomerate
- Delivery Model- Managed Capacity & Managed Outcome
- Domain - Data Network Services and Products
- Development and Support of Common infrastructure, configuration, and deployment
- Use DevOps Tools to make sure that changes are validated
- Insight and Analytics - Provide support for architecting, developing, deploying, and maintaining data analytics platforms
- Liaises with Offshore & onsite team and Incident Manager counterparts at the client-side
- Promote collaboration and team dynamics across TEL and client teams
- Establish and monitor relationships with client stakeholders at all levels
- Facilitate E2E coordination of critical incidents occurring in the client environment (Business applications and infrastructure)
- Ensuring outages are E2E driven by maintaining authority during technical bridges for faster and successful resolution
- Be involved in Performing Root Cause Analysis (RCA) for domain-related incidents
- Lead team on User Stories completion in sprints & interact with stakeholders to ensure business requirements are met. Participate in Sprint Planning, Review, and Retrospective calls
- Prepare and report project status to both TEL and client stakeholders
- SLA & KPI Management
- Manage financial health of the project (including billing and Invoicing)
- Promote quality throughout service delivery based on TEL and industry standards for quality assurance
- Anticipate and identify challenges and resolve them as they occur
- Approach challenges and conflicts positively
- Proactively manage decisions and risks associated with the project
- Lead team meetings with TEL project teams and client project teams
- Set direction for the project team in all aspects of service Delivery
- Assume additional project responsibilities to ensure project and TEL success
- Participate in business development activities as requested
- The role may include part-time or full-time travel to client locations
Vacancy expired!