Vacancy expired!
- 20%: triaging incoming incidents, assessing priority, assigning to appropriate resources for resolution, and following up to resolution
- 20%: "quarterbacking" the resolution of cross-team issues that involve customer data management, product information management, integration, ERP, and other IT teams
- 20%: providing direct end-user application support to both internal and external customers to resolve requests and incidents via chat, case comments, and phone
- 20%: documenting the resolution of repeat issues in the knowledge base for use by support agents and users directly
- 10%: administering the Experience Cloud and B2B Commerce Cloud solutions
- 5%: regular reporting of incident metrics and overall support status to stakeholders
- 5%: communication and coordination while resolving critical incidents
- 8+ years of work experience in an IT environment
- 3+ years' experience as a Salesforce Administrator configuring page layouts, workflow rules, process builder, validation rules, roles and profiles, reports and dashboards, custom apps, and objects, managing users, profiles, and permissions
- 1+ years' experience setting up building and maintaining Salesforce Communities including managing sharing, security, and content
- 1+ years' experience providing direct end-user application support
- Certified Salesforce Administrator
- Experience working with ITIL Service Operation processes, specifically: Event Management, Incident Management, Request Fulfillment, Access Management, Problem Management, and IT Operations Control Preferred Qualifications:
- Bachelor's degree
- Certified Salesforce Community Consultant
- Accredited Salesforce B2B Commerce Administrator or completion of B2B Commerce Foundational Training (B2B101) ["CloudCraze" managed package version]
- 1+ years' experience with setting up, building, and maintaining Salesforce B2B Commerce Cloud including managing catalogs, pricelists, and orders ["CloudCraze" managed package version]
- Strong problem-solving, analytic, conceptual, and critical thinking skills
- Excellent communication and troubleshooting skills
- A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights, and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
Vacancy expired!