Technical Analyst (Senior, Mid, Associate Level) - Remote

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintains, creates, and monitors databases.
• Creates and implements project plans and routinely communicate status of work.
• Ensures system integrity of the application.
• Assists in the education and training of new hires and other team members and be available as a resource for the team.
• Identifies problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle.
• Participates in disaster recovery planning, testing and be available off hours for production support.
• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.
• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• Bachelor's Degree is required
• 3+ years of Information Technology experience is required
• Healthcare IT experience is preferred

• Ability to communicate technical information and ideas
• Ability to communicate effectively with all levels of staff
• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Knowledge of basic hardware configurations and database management tools

• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintains, creates, and monitors databases.
• Utilizes industry standard processes to generate specifications for implementation and for specification review process.
• Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle.
• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.
• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.
• Participates in disaster recovery planning, testing and be available off hours for production support.
• Ensures system integrity of the application is the primary responsibility of the administrator.
• Assists in the education and training of new hires and other team members and be available as a resource for the team.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• Required Education and Experience
• Bachelor's Degree is required
• 2+ years of Information Technology experience is required
• Healthcare IT experience

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate effectively with all levels of staff
• Knowledge of basic hardware configurations and database management tools
• Ability to communicate technical information and ideas

• Works with key clients to understand project requirements and communicate implementation methodology.
• Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization.
• Follows established documentation and project status procedures.
• Assists in the monitoring of projects and maintains open communication with manager.
• Develops new Interfaces according to specification.
• Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support.
• Provides on-call and production support as necessary.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

• Bachelor's Degree is required
• 1+ years' experience in an Information Technology setting is required
• Healthcare IT experience is preferred

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to communicate effectively with all levels of staff
• Ability to troubleshoot, research and solve technically challenging problems
• Knowledge of basic hardware configurations and database management tools

• This position will be responsible for primarily supporting our learning management system, our building security applications (C-Cure badging/door access, Genetec cameras, HID SAFE visitor management system), and DocuSign.
• Other applications that may require some support are Infor CloudSuite and Kronos.
• Knowledge of SQL, JavaScript, and report writing is a plus.
• This position is mostly remote but requires onsite presence once a month and during certain activities.