Vacancy expired!
Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for participating as an individual contributor in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Interfaces with vendors, engineering and peer operations organizations. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in own discipline. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Job Description
A Systems Reliability Engineer 3 is expected to provide Incident, Problem and Change management support for a set of applications supported by the Enterprise Application group. The applications supported include but are not limited to OSS/BSS, Middleware, Customer CARE Applications/Tools, Tech applications/Tools, Internal Enterprise human resource, legal and Data Management Systems. This includes business functions such as billing, provisioning, activation, authentication, Telco/Cable operations, Serviceablity, and Cloud based applications.An Engineer 3 will work closely with peers within the Reliablity Engineering group, as well as build excellent working relationships with partner organizations across the company. The ideal candidate has a proven track record of technical leadership, creative thinking, problem solving, mentoring, and continuous learning. He/She is expected to be a subject matter expert in multiple areas and help build a team of subject matter experts. Core Responsibilities:- Act as a technical expert and first point of reference for leading practices in reliability engineering.
- Develops strong technical knowledge of the applications and services
- Effective Incident Manager during outages who has the respect of management and Engineer fix agents.
- Partners with Engineering and Deployment peers to drive rigorous root cause investigations and action items which improve system availability and resilency
- Collaborates with development teams to understand application changes and identify potential issues that may arise, create implementation and back-out plans, and oversee the implementation during the scheduled maintenance window.
- Ability to work in a fast-paced 24x7 technical operations environment.
- Displays expertise in knowledge of engineering methodologies,concepts, and skills and their application in the area of specifiedengineering specialty.
- Acts as a mentor to junior engineers within the organization.
- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary within a rotational on-call schedule
- 10+ years technical experience
- Bachelor's degree or equivalent.
- Familiarity with Site Reliability Engineering (SRE) principles
- Strong experience with Incident Management , Problem Management, Service Availability Management, and Change Management.
- Exceptional written and oral communication skills, with ability to articulate complex emergent situations clearly to all levels of the organizaton.
- Experience in Cable/Telco industry prefered
- Experience preferred with
- BSS/OSS platforms. Knowledge of Amdocs/CSG Billing system preferred, Experience in running Billing Operations
- Middleware & Business integeration.(Mulesoft, WebLogic, NgNIX)
- Micro Service Architecture, Web Services (SOAP XML)
- Software development in Python, Angular, Java.
- Experience in IP Networking preferred.
- Experience working with databases
- Working knowledge of Mobile Virtual Network Operations functions is a plus
- Highly collaborative with a strong work ethic.
- Embraces challenges, displays strong creative flexibility.
- Familiarity with ITIL and/or eTOM frameworks
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Vacancy expired!