Technology Business Process Engineer 3

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for building, managing, operating and continuously improving Systems, Storage, Database and/or Tools Infrastructure that support Comcast's customer facing applications, back office and provisioning infrastructure in a 24/7 environment. Focuses on architecting, building, deploying and stabilizing code, services, systems and tools. Drives standardization and service focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary; and partnering/leading vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. May participate on 24/7 on-call rotation. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.Job Description

• Develops solutions for difficult-to-complex systems engineering problems, often without sufficient documentation readily available and does so in a timely manner. Creates systems engineering documentation to be used by others to build and maintain systems.
• Operating Systems & Disk Management responsibilities (If applicable): Analyzes log files for errors and takes corrective action. Applies Comcast security and patch policies to hosts. Proficient with at least two of Linux, Windows Server, HP-UX, Solaris, AIX. Troubleshoots operating system and application issues. Monitors and is responsible for performance and tuning of servers; applies policy for system security, software package and patch management. Sets up logical volumes and RAID sets.
• Database Platform Management responsibilities (if applicable): Applies expert understanding of database concepts, availability, performance, usage and configuration. Repairs damaged databases. Sets up and troubleshoots complex standard replication. Understands all aspects of database platform. Performance tunes database software interactions with OS. Conducts comprehensive DBMS and OS performance and capacity monitoring, tuning and analysis. Works on complex DBMS problems and provides solutions which are highly innovative. Develops detailed logical and physical design solutions through understanding of business and technology strategies; roadmaps in line with company policies and architectural standards.
• Storage and Backup responsibilities (if applicable): Performs backups, recoveries and restores. Understands SAN/HBA software interaction with OS. Sets up and troubleshoots standard storage functions. Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning and analysis.
• Scripting and Development responsibilities (if applicable): Develops software in 1-2 modern languages. Creates small-to-medium sized scripts (based on clear requirements and existing architecture/design) to automate common system/application functions such as monitoring, data analysis, or software deployment.
• Networking responsibilities (if applicable): Installs and configures application software on servers following prescribed instructions. Understands basic layer-4/7 switch functionality and can help troubleshoot problems. Uses knowledge of networking and TCP/IP filtering to facilitate firewall and ACL requests. Correlate application-layer metrics and network device metrics, such as throughput, response time, congestion, dropped messages, queue depth measurement and lost data.
• Application Technologies (Web Servers, J2EE, Applications Servers) responsibilities (if applicable): Intimately familiar with Apache/Tomcat or BEA WebLogic and related technologies. Implements, maintains, scales and troubleshoots large systems with a high level of skill. Acts as authority on troubleshooting most application platforms and systems; acts as a resource to others in the areas of tracing, debugging and data analysis. Fully capable of acting as architect of owned systems. Familiar with client SSL certificates and their use.
• Leads issue resolution activities, using knowledge of complex systems. Takes knowledge learned and applies to current systems, to prevent future occurrences.
• Possesses full understanding of how changes will adversely impact the subsystem and all of the products that use that subsystem. Monitors system health and quality on a daily basis and provides appropriate action. Collaborates with the Service desk/NOC to ensure full understanding of the alarms and remediation steps. Independently sets up metrics collections, advanced logging/filters.
• Utilizes time management and project management skills to resolve issues in a timely and organized manner, effectively communicating necessary information.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.