Vacancy expired!
Location: Philadelphia, PA Description: Hello,
Hope you are doing well.My name is Swarna Varmani and I am with Judge Group.Judge Group is a leading Talent Solutions company headquartered in Wayne, PA which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sector.Please find the details for the job opportunity. I would be happy to arrange a time to discuss the details and /or to further determine which types of opportunities you may be interested in exploring.Also feel free to contact me at OR e mail me at W2 opportunity - Technical Product Support Analyst II (tech aptitude, troubleshooting, SQL preferred)-Philly , hybrid 3 days a weekPlease tell us about your team and what you do for ClientClient is a Tier III Support group of elite problem solvers addressing Content Availability, Metadata Accuracy, Station Listings, and Voice Remote issues across a uniquely complex data flow; originating from Video Content Providers and resolving on the End User's device of choice.Can you tell me about the project and the day-to-day responsibilities for thecontractor? Continuation of the Support required for new Partners and Products presently onboarded at an accelerated pace.Day-to-day responsibilities include:- In-depth incident investigation across multiple supported teams, products, and disciplines- Efficient & Effective Incident Resolution- Communication of irresolvable incidents to Development teams- Attendance to daily meetups- Evening / weekend primary oncall rotation: 1 week of every 10- Evening / weekend secondary oncall rotation: 1 week of every 10- Documentation of incident summaries- Documentation and presentation of any new knowledge gained- Opportunity for Scripting is available but not requiredWhat are the top three MUST HAVE skill sets (technical) that are required? - Demonstrated ability to learn and navigate systems of high complexityWhat are top three PREFERRED skill sets (technical)? - SQLSoft Skill requirements (team fit/personality requirements) - Superb communication skills- Comfortability working within a close-knit, high performing team- Extremely sharp, but with attitude of humilityAre nonlocal or remote candidates considered? - Yes, however local strongly preferredWhat will be the interview process? - One 30 minute phone interview- Four sequential 30-minute Video InterviewsThanks Swarna Varmani , Lead Recruiter - The Judge Group Contact: This job and many more are available through The Judge Group. Find us on the web atVacancy expired!