Job Details

ID #12233452
State Pennsylvania
City Pittsburgh
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source AC Coy Company
Showed 2021-04-14
Date 2021-04-09
Deadline 2021-06-08
Category Customer service
Create resume

Software Support Specialist (No C2C/Sponsorship)

Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Vacancy expired!

Our client, a growing supplier of innovative software solutions, has an immediate need for a Customer Support Specialist. This individual will responsible for assisting customers in response to inquiries, concerns and requests about their usage of our client's world-class software product, as well as conducting new user training via screen sharing software. The successful candidate will play a critical role in achieving the Company’s goals for customer satisfaction and retention.The Company offers a fun, relaxed work culture, a 100% virtual workplace, and excellent growth potential. Additionally, this a Full-time position with a generous salary and a comprehensive benefits package.Responsibilities

  • Work directly with customers either by telephone or electronically to respond promptly to inquiries, requests, or concerns.
  • Direct any unresolved issues or requests to the designated resource, when needed.
  • Accurately document all customer interactions and transactions, as well as actions taken.
  • Prepare and distribute customer activity reports and maintain customer databases.
  • Follow up on customer interactions to ensure resolution/satisfaction.
  • Provide feedback on the efficiency of the customer service process.
  • Collaborate with product development and sales teams on product or service improvement opportunities.
Qualifications
  • Knowledge of customer service principles and practices
  • Strong listening and presentation skills
  • Excellent computer skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Working knowledge of corporate productivity and web presentation tools
  • BA/BS degree preferred, or equivalent experience

Vacancy expired!

Subscribe Report job