Job Details

ID #49987496
State Pennsylvania
City Pittsburgh
Job type Permanent
Salary USD Market Market
Source Stefanini
Showed 2023-05-24
Date 2023-05-23
Deadline 2023-07-22
Category Et cetera
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Deskside Technician II

Pennsylvania, Pittsburgh, 15201 Pittsburgh USA

Vacancy expired!

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned

Troubleshoot and repair equipment Verify the integrity of accessories and clean the equipment Configure equipment to customer specification Install RAM, hard drives, video cards, CD-ROM's, and other peripheralsKeep the tracking and inventory databases up to date inside Service NowSet, configure, and troubleshoot PC/laptop and printers in a LAN environment Analyze, test and evaluate new productsMaintain library of current BIOS, drivers and patches for supported equipment Support remote access for laptop users, maintain call tracking, and inventory databasesBasic ability to use personal computer and software application Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocolBasic knowledge of new technology in the information technology field Basic knowledge in a variety of PC software programs, remote toolsBasic knowledge interfaces Basic knowledge of MIS environment Basic knowledge of data and mobile device supportValid Driver's license required

Vacancy expired!

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