Vacancy expired!
IT Support Specialist In this role, you will:
- Provide technical assistance
- and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot wide variety of user issues to resolution
- Walk customer through problem-solving process
- Follow up with customers to ensure issue has been resolve
- Assist on-boarding and off-boarding of employees (system and account provisioning, etc)
- Ensure security and efficiency of IT infrastructure
- Provide "Smart hands" for various IT organizations as needed (Network/AV, etc)
- Exceptional customer service orientation.
- 2+ years of experience with various operating systems and hardware platforms including Ubuntu Linux, ChromeOS, MacOS, & Windows
- Familiar with Ubuntu Linux, and basic networking skills (Depot/Downloader support?)
- Experience working with modern Cloud IAAS / PAAS providers including Okta, Google Workspace, Slack.
- Excellent communication skills and ability to explain technical details clearly and concisely.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Patience for dealing with difficult customer-service situations
- Proven ability to learn new technologies quickly to a high level of proficiency
- Ability to manage multiple tasks concurrently in a fast-paced environment
- Proven experience in a heavy customer focus position involving technical knowledge and system troubleshooting.
- Familiarity with Unix and Windows Shell terminal
Vacancy expired!