Vacancy expired!
DescriptionUPMC is looking for a PC Consultant Senior to join their team. This position will be on-site supporting our Mercy Hospital location.DescriptionUnder the direction of management, the PC Consultant - Senior will provide day to day support for the UPMC community end user computing devices. This support could include hardware, application, and data communications troubleshooting. The PC Consultant - Senior leads tasks and projects as directed by Supervisor or Manager.Why work at UPMC?At UPMC, we develop strong leaders who support and engage incredible team members. Together, we create an exceptional UPMC Experience for our co-workers and our patients.
A recent study showed that UPMC benefits are 20% higher in value than other health care providers in our market. UPMC offers tuition reimbursement, competitive pay, generous paid time off, and much more.
AWARD-WINNING WORKPLACE: Ranked #1 for Best Places to Work for Women & Diverse Managers by the Diversity MBA.
We have a rewarding career ladder to grow your career with UPMC.
Responsibilities:Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
Assist and coordinate with relocating standard desktop computers and devices within the UPMC end user community.
Manage projects with guidance of leadership.
Demonstrates appropriate, clear, concise, and effective written and oral communications.
Provide second level support for problem requests escalated by the ISD Help Desk and coordinates with UPMC personnel and vendors to resolve issues. Report back to the ISD Help Desk and end user, regarding problem status until resolved. Document request status and resolution activities.
Actively grows skills through self-study, trainings, partnering with management, and/or seeking out opportunities to broaden scope. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors.
Follow procedures for documentation of PC Support services to the UPMC end user community. Update all project management and time tracking tools accordingly.
Ability to manage time, tickets, and workload
Actively participate in mentoring Associate and Intermediate level technicians.
Values team success over individual success. Collaborates with other team members and provides feedback in team interactions. Shows the ability to adjust and be flexible to change. Mentors less experienced staff.
Draws on IT knowledge, previous experience, and other resources to independently resolve issues.
QualificationsQualificationsTypically has 5+ years of desktop support and desktop support practices.
Must be willing and able to report for work at various UPMC facilities.
Ability to perform advanced/complex IT procedures and protocols.
Ability to lift 50 pounds and walk up and down hills, to reach the various end user sites at UPMC.
Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:Act 34UPMC is an Equal Opportunity Employer/Disability/VeteranREQNUMBER: 633396282
Vacancy expired!