Vacancy expired!
- Providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities, including (but not limited to) password resets/unlocks, troubleshoot Microsoft Office/Outlook 2013/16/O365, PC, printer, telephone, mobile (where applicable), VPN and software issues
- The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all company employees & contractors inclusive of a follow the sun support model (24x7x365) model.
- Associate's (or Bachelors) degree in a related discipline and/or minimum 3-5 years relevant, equivalent work experience
- Previous technical desktop support experience
- Experience with MS Office Suite products, and customer service / soft skills experience, knowledge of PC hardware and software
- Flexibility in working hours
- Must be able to effectively troubleshoot, work with customers and have strong organizational and record keeping skills
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Vacancy expired!