Production Support Analyst job vacancy

Vacancy expired!

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a

Production Support Analyst for our client in the

Banking domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a

Permanent position and the client is looking for someone to start immediately.

Duration: Full-time

Location: Pittsburgh, PA

Role: Production Support Analyst

Primary Skills: Product Management

Role Description: The

Production Support Analyst must have at least 5+ years of experience. For this role, you must have - - Experience working in an End-to-End application framework interfacing with multiple applications. - Understand MQ and SOAP Web Services communication with interfacing systems. - Work on UNIX platform to perform issue triages, create scripts for automation. - Participate and support application upgrades / patches, infrastructure maintenance validation - Identify and propose process improvements and application monitoring enhancements. - Support disaster recovery and business resiliency testing / validation. - Assist clients in Audit reviews and to produce Audit related reports. - Support Risk management and application deployment processes (vulnerabilities, patches) - Monitor production jobs, environments using monitoring tools.

Responsibilities: As a Production Support Analyst - Must have experience working in production environment dealing with highly critical applications and reacting to issues quickly and in a timely manner - Must have experience in application maintenance - monitoring and restarting applications, preferably hosted on WebSphere - Must have good problem-solving skills and ability to perform root cause analysis, perform recovery actions and summarize the issue and to clients and leadership - Proactively monitor the application, incidents, emails and Skype for any reported issues and handle in a timely manner within the SLA - Work on data requests received via Demands from Line of Business or external teams - Quickly understand and follow regular MIS procedures to perform application support - Create and execute SQL/Unix scripts as part of issue handling and daily EOD procedures - Write optimized queries to create reports for audit, operations or internal monitoring.

Level 3 Application Support: - On-call Rotation on weekly basis to perform day to day activities - Receiving and Acknowledging tickets with SLA - Incident priority assessment, triaging and resolution within resolution SLAs - Application monitoring and preventive maintenance - Health Checks and Status reporting on Daily basis

Incident and Problem Management: - Analyze, troubleshoot and resolve complex production issues - Work with vendor teams in creating defects and providing traces, issue recreation steps - Coordinate with multiple teams in ensuring incidents are triaged and resolved accurately - Ensure Incidents are acknowledged and resolved within SLA

Production Enhancements: - Write SQL queries, procedures or programs to create reports and automate reconciliation. - Document procedures and propose improvement processes to better stabilize application support. - Work with development teams to help prioritize defects and support production deployment

Required skillset: - Minimum 5+ years of development/support experience working on Java applications. - Extensive analytical work experience supporting applications using Java, Unix and SQL. - Proficient in handling production incidents by understanding severity/priority. - Good to have experience using Web services, MQ, NDM and XML message format. - UNIX (Basic skills to perform triages, create scripts for automation etc.) - Must be proactive and willing to learn vendor product and payments domain concepts. - Must have excellent interpersonal and communication skills to work with Clients. - Proficient in troubleshooting issues from traces, analytical skills and root cause analysis - Coordinate efficiently with onshore/offshore teams to provide a 24x7 seamless support. - Able to perform Java application deploys using deploy tools (Maven, Jenkins) - Banking Payments Domain knowledge is a plus

Required Qualifications: - 5 years of experience as a Production Support Analyst working on applications using Java, SQL and Unix. - Experienced in multi-tasking and handling high pressure situations and delivering results. - Understands End to end application flows and is able to handle critical issues by working with other teams. - Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.

Skill Set: - 5 years of Production Support experience - Advanced - 4 years of Oracle SQL experience - Advanced - 4 years of UNIX experience - Advanced - 3 years of Java/J2EE experience - Intermediate - 3 years of MQ experience - Intermediate - 3 years of Monitoring Tools Dynatrace, TrueSight experience - Intermediate - 2 years of Deploy Tools Jenkins, Maven, uDeploy experience - Intermediate

Education: Bachelors degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 5+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Atul Rai

Recruiter Phone: 732-800-8549

Equal Employment Opportunity

Minimum Education Required: Bachelor

Years of Experience Required: More than 5 years

Expected Travel Time: None

Vacancy expired!

ID	#20111876
State	Pennsylvania
City	Pittsburgh
Job type	Permanent
Salary	USD Market Market
Source	Mastech Digital
Showed	2021-09-23
Date	2021-09-22
Deadline	2021-11-20
Category	Et cetera
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Job Details

Production Support Analyst

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