Vacancy expired!
Job Description
As the
Service Consultant in our Program Services department you would provide support to the Welcome Center and Disability Services. As part of the Welcome Center, you would connect customers to the local community programs to enhance outcomes. Along with supporting the Disability Services’ department with referrals, by providing quality intake services to participants, including tracking and billing of referrals and authorizations for appropriate services. All while improving your administration skills through maintaining training and work experience slots to ensure maximum capacity for services.Duties include but are not limited to:- Develop and maintain relationship with Goodwill department staff and service consultation team as well as maintaining up-to-date knowledge on Goodwill programs and services.
- Conduct ongoing electronic, phone, and face to face meetings with staff at their service delivery locations, as per staff rotation, to support integrated service delivery efforts.
- Assess and identify new and returning customers’ strengths, barriers, and needs by collecting in-depth information about a customer’s situation and functioning
- Compile and coordinate records for new and prospective customers, including identifying and resolving inconsistencies in files and other obtained information.
- Maintain intake schedules and record customer interactions.
- Work cooperatively with Disability Services personnel to validate all service information.
Qualifications
- Bachelors' Degree(Human Services, Psychology, RehabilitationScience, Social Work, or related field) and 4 years experience locating community and social services for at risk and/or vulnerable population required.
- Masters' Degree(Human Services, Psychology, RehabilitationScience, Social Work, or related field) and no experience locating community and social services for at risk and/or vulnerable population required.
- Experience interviewing and gathering information and documentation highly preferred.
- Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) upon hire.
Additional Information
To apply to this position, copy & pastethis link into your address bar:Vacancy expired!