Vacancy expired!
- Travel required. All work is onsite/local work at hospitals within Allegheny county. Candidate MUST have their own transportation.
- The majority of the work is night shift (9pm or later).
- Educational/Knowledge Requirements:
- Acquisition of Core IT skills and knowledge via 3 years of Cisco communications infrastructure (Switching) design and support experience.
- Mastery of the essential basic knowledge base for an IT professional.
- Demonstrate thorough understanding of the fundamental tools and concepts of data network engineering and apply that understanding to make independent practical contributions to Network data infrastructure installation, support, and maintenance.
- Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Perform site surveys with ISD and client representatives to insure complete and accurate record-keeping and project documentation for requested services, including wiring requirements in support of the client request, specialized power requirements in support of data and/or voice communications hardware.
- Provide technical assistance pertaining to guidelines and/or rules/regulations covering wiring systems and network infrastructure connectivity.
- Maintain electronic documentation, as defined by the Manager outlining wiring and interconnection for all facilities, as approved by the Manager and/or the Director, ISD, including master and intermediate wiring closet configurations, cross-connection to data communications hardware (switches, routers, hubs, etc.), and other hardware as part of all projects and/or initiatives assigned.
- Coordinate with other ISD departments or assigned group/person, on all requests for addition, relocation, and/or removal of required wiring to meet network client requirement(s).
- Review all assigned network client specialized service requests, received through request notification systems and respond to client requests, within service level, providing information as to service(s) and lead-time to meet objective.
- Coordinate with client in service delivery activities and all requirements to meet the request, keeping the client current on the status of the service request (i.e. phone call, email, etc.).
- Coordinate and support installation of data communications network hardware including, but not limited to routers, switches, hubs, servers, terminals, printers, personal computers, controllers, wireless access points, etc. as outlined and documented in assigned project(s) and/or initiative(s).
- Plan, publish, maintain, and distribute technical documentation pertaining to Data Communications network including pictures, procedures, practices, and problem determination guidelines as requested or assigned by the Manager, Data Communications, and/or the Director, ISD Technical Services Department.
- Provide ISD Level II support services for problem calls escalated by the NOC and coordinate with personnel and vendors to resolve issues. Report back to the NOC on problem status until resolved.
- Understand and explain network topologies, network hardware and protocols.
- Troubleshoot network problems and knowledge of network troubleshooting tools (Wireshark/NetScout).
- Layer 1/2 and Cisco IOS experience.
- Assist with network sizing and network troubleshooting.
- Assist with installation and support of networks, including LAN/WAN/WLAN systems.
- Assist in the implementation and maintenance of data or voice and data communication networks.
- Familiarity with Cisco network management toolset (Prime Infrastructure, APIC-EM, DNA Center is preferred)
- Apprise project manager of status, schedule variances, and outstanding issues.
- Control project costs and communicate any project-related expenses to project manager.
Vacancy expired!