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Description 3-5 years’ experience directly working in a NOC or as a system administrator role 3+ years of technology experience in Customer Service, Incident and Problem Management, and strong understanding of ITIL and incident management practices 3+ years in a lead or supervisory role Understanding of scope and scope boundaries Must be able to support all technologies and issues that flow through the NOC Demonstrated experience being process driven and organized Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya) Experience with network monitoring tools, technologies, and processes Strong communication skills a must ITIL v3 or v4 certification or training a plusJob Type & Expectations This is a full-time position, (40) hours/week Work is performed in a 24×7 operations environment Must be available to work weekends and holidays as needed Requirements NOC, Customer Service, Incident Resolution, Problem Management, ITIL Processes, Supervising, ITSM, ServiceNow, BMC Remedy, SolarWinds, Kaseya Technology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
Vacancy expired!