Sr Mgr, DEI, Service Operations

Job Description

The

• Support implementation of DEI goals and align them to Service Operations. Partnering with Accolade DEI team to ensure learning, programs and education our in sync with overall DEI direction.
• Drive DEI goal attainment through program management and defined project plans; oversee implementation and associated activities, develop processes, documentation, and communications for program rollout and ongoing support.
• Lead and partner on DEI initiatives that have direct impact to Service Operations organization, aligning direction to overall DEI agenda.
• Develop and guide key performance indicators for DEI programs and processes that align with service operations goals and DEI organizational objectives.
• Promote and drive dialogue around and adoption of inclusive practices; establishes key initiatives; and drives efforts to build a more connected, diverse and thriving workforce.
• Regularly measure and analyze DEI impacts within Service Operations, highlight areas of strength and opportunity, providing support to identify opportunities and initiatives for continuous improvement
• Maintains knowledge of diversity-related issues, legislation, and best practices.
• Dotted line accountability to SR Director, TA & DEI to ensure DEI initiatives and programs within Service Operations are aligned to enterprise DEI direction and goals.
• Performs other related duties as assigned.

Qualifications

• Bachelors degree or seven years of related work experience.
• At least five years progressively responsible program management experience in a combination of Diversity and Inclusion execution, Human Resources, Social Impact and/or related fields.
• Proven track record of relationship building and strong communications to inspire change and influence decisions.
• Prior experience leading programs through conceptualization, requirements, pilot and experimentation, operationalizing and scaling to execution and evaluation.
• Excellent organizational skills and attention to detail.
• Experience and credibility as an individual in an environment where the ability to influence, work across a complex matrix, and build relationships is critical.
• Influences others without direct authority to achieve solutions to meet organization's objectives, and is proactive in providing solutions, resolving issues and overcoming hurdles to results.
• Effectively collaborates with partners to resolve.
• A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals to engage team, peers, and management.
• Strong emotional intelligence and interpersonal awareness and skills with particular emphasis on assertiveness, supportiveness, confrontation, listening, and group process.

Additional Information