Field Service Technician I

Reference #: 9fd59364-118c-4cc3-a047-be5da23de815DescriptionField Service Technician IToshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician to support the Philadelphia and surrounding marketplaces. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.Position Summary: Provide technical service by maintaining, servicing, and repairing office equipment (B & W, color, and multi-functional devices) at customer locations in assigned territories.Responsibilities:Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, repair, removal, and retrofits of office products. Ensure machines are maintained in a clean and proper manner.Complete assigned field calls according to priority while executing proper time management.Coordinate with dispatch and keep them informed of all re-routeactivity as appropriate. Advise management of problem areas as needed.Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.Manage car inventory to ensure adequate part levels are available in order to service machines.Maintain tools and test equipment to ensure they are in service-ready condition. May rebuild components in the shop to develop technical skills for field assignments.Practice PM procedures and repair techniques to build proficiency for field assignments.Complete service training as required by TBS.Complete basic dealer and manufacturer training on specified systems.Attend department meetings as required.Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to calls, mileage, and expense reports.Conduct job responsibilities in a safe and efficient manner according to TABS safety policies and procedures.Comply with all local, state, and federal safety and health regulations, programmatic standards, and special safety concerns identified by TABS for use in specific areas or with clients/customers.Perform other related duties as assigned.Qualifications:High School Diploma or GED.Minimum of one year of experience in technical repair and service of copier/office equipment.Good customer service skills and ability to multitask, prioritize assignments and work independently.Must be computer literate and have good electro-mechanical with customers.Requires a valid driver's license and reliable insured vehicle.Ability to lift 50lbs. The job involves frequent bending, lifting, and reaching.Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:Group health coverage (medical, dental, & vision)Employee Assistance ProgramsPre-tax spending accounts401(k) planPet InsuranceCompany provided life insuranceEmployee discountsGenerous paid holiday schedule, paid vacation & sick/personal business/volunteer daysIndividuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access t