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ID #15381482
State Pennsylvania
City Remote
Job type Permanent
Salary USD TBD TBD
Source pureIntegration
Showed 2021-06-12
Date 2021-06-11
Deadline 2021-08-10
Category Architect/engineer/CAD
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Technical Product Support Analyst II

Pennsylvania, Remote 00000 Remote USA

Vacancy expired!

pureIntegration is seeking a

Technical Product Support Analyst II to join our company as a W2 contract role monitoring and resolving technical issues. The Digital Product Development team is looking to bring in an experienced Technical Product Support Analyst. The candidate will ideally possess a strong technical background with a focus on

large customer base application support. They will be responsible for acting as operations support; with ops focused on API Platforms.

Location: Philadelphia, PA

Work Arrangement: Contract W2 hourly role, initial contract period through 12/31/2021 with possible extension for additional year.

We Do Not Sponsor H1B Visas, or C2C

Responsibilities:
  • Supporting Residential Marketing Technology Teams to launch a loyalty & rewards program (soft launch next week), full launch in July. Experience in Loyalty/Rewards helpful.
  • Act as Operations Engineer; Operations focused on API Platforms (Postman)
  • Looking at metrics and errors
  • Working with development team to resolve errors
  • Reviewing documentation and internal docs are good as can be
  • Kanban daily calls to work through the issues
  • AWS, API, Lambda, Akamai environment

Requirements:
  • Typically has 3-5 years of high-tech industry and/or IT work experience in product engineering, development and/or support functions.Previous experience running applications at scale with large customer base application support
  • SQL for data validation
  • Tools: Elasticsearch (Monitoring and Logging) - nice to have
  • Coding experience - nice to have
  • Catchpoint (synthetic monitoring) - nice to have
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Are you self-motivated, collaborative, and client-focused? Are you looking for a challenging and rewarding career? Then

pureIntegration would love to hear from you! Your career journey starts here!

pureIntegration, a systems integration company headquartered in the DC area, serves clients in the fastest growing industries - communications, media, and entertainment. Our industry-focused offerings and collaborative client approach has resulted in a 97% client satisfaction rating. As a leading service organization, we recognize our most valuable assets are our people, both as individuals and how they come together as a whole. As such, we encourage our team members to become fearless in exploring ideas and opportunities to act on them.

Vacancy expired!

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