Vacancy expired!
The purpose of this position is to provide superior field support on Renewal by Andersen products by performing technical measures prior to installation.
Responsibilities:
Accurately measure dimensions and determine installation processes for windows and doors.
Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken.
Follows established Renewal processes, making recommendations for process improvement; keeps current on RbA product and installation process changes; recommends, and may write, technical tips for Renewal installation or service; helps maintain an updated service procedure manual.
Provide installation solutions that match customer expectations of cost effective, installed window and door replacements; adapts product specifications to the installation requirements, utilizing a thorough knowledge of all Renewal products.
Confirms details within the quoted sales contract to assure customer expectations are in alignment with product and installation process.
Provide accurate measurements and documentation of job-related circumstances in a timely fashion.
Completes and submits required paperwork that is neat, accurate, thorough, and completed in a timely manner; portrays a professional image with clothing, vehicle, and personal actions within the home; provides a high level of customer satisfaction
Qualifications:
High school degree and valid driver's license with clean driving record; 2 or more years of window installation experience preferred
Basic construction techniques; good knowledge of basic construction and building materials; knowledge of terminology of the construction industry
Ability to service and repair previously installed windows or perform Technical Measures needed for installation. Mechanical aptitude: ability to dismantle and reassemble windows, window coverings and hardware
Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels
Diagnostic skills: assessment, problem solving and decision making
Initiative: ability to work independently; Flexibility: willingness to work variable work schedules
Basic math skills, legible writing, basic personal computer skills in word and excel
Vacancy expired!