Vacancy expired!
Job Title: Desktop support / Hands & Feet Support Engineer Location Shiremanstown, PA (Day 1 Onsite) No Remote Hands & Feet / Smart hands position Job Description The associate is responsible for the functions below, in addition to other duties as assigned:
- Responsible for system monitoring, adhoc support and documentation/escalation of exceptions in accordance with defined procedures
- Analyze business and technical issues and take action to correct and/or minimize outages and/or performance issues by monitoring the events and alerts
- Coordinate with mission critical vendors for financial transactions, order processing and 3rd party billing to ensure Rite Aid can process transactions and meet all legal and regulatory requirements
- Build and maintain knowledge system of mainframe, open systems, web, mid-range and application systems
- Review and track issues to ensure root cause analysis is performed and documented. Coordinate these activities with other departments in Information Systems and business partners
- Lead, resolve and escalate issues to 3rd level application and infrastructure team. Communicate issues to business partners as necessary
- Schedule and coordinate daily computer operations using scheduling systems, productivity tools, and associated commands to ensure timely completion; correct batch production work as it fails or comes to an unsatisfactory conclusion
- Log problems and place calls to staff, management and vendors to address issues, including escalation of issues
- Perform system-wide Initial Program Loads (IPLs) and reboot systems as required to restart failed or downed computer systems; ensure startup parameters and functions are correct
- Three (3) years' of experience in 24x7x365 Large Scale Data Center Operations Environment preferred
Vacancy expired!