Vacancy expired!
Career Opportunity: Job Title: EUS Deskside Engineer About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview EUS Deskside Engineer Requirements:
- Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels.
- Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
- Coordinates Incident and Problem resolution with other Towers, as applicable.
- Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.
- Demonstrated understanding of the Customer IT Environment
- Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
- Proficient communication skills
- Remote Troubleshooting (Phone / Chat)
- Demonstrated technical experience supporting mobile devices (iOS Devices)
- Mobile device management utilities (MobileIron)
- Remote Desktop support experience
- RDP, Kaseya, Bomgar, LogMeIn
- Work experience and extensive knowledge of Windows builds and Software break/fix
- VPN Support
- AnyConnect
- Working knowledge of the Customer ITSM Tool
- Working knowledge of Software distribution tools and Active Directory
- Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP)
- 20 hours of ongoing professional training per year
- Executes tasks relating to deployment and distribution of Software packages in accordance with the agreed upon schedule.
- Performs pilot distributions to ensure compatibility with the Customer IT Environment. Leverages Customer's Software distribution management tools (e.g., Microsoft SCCM).
- Email App Support
- Outlook
- Lotus Notes
- Mobile Client
Vacancy expired!