Vacancy expired!
Job Description
- The Technical Support Intern will assist with the following assigned duties:
- Providetechnical support and assistance to customers, both internal and external, regarding all Eurofins Abraxis products.
- Assist with technical support inquiries and investigations regarding all Eurofins Abraxis products:
- Develop and maintain sufficient product knowledge to help investigate complaints and respond to incoming technical inquiries regarding our products and services.
- Evaluate customer analytical information and provide appropriate guidance foe troubleshooting and continued product use.
- Perform lab-based testing, as required, to confirm customer related issues and report tothe appropriate teams for further investigation and resolution if necessary.
- Accurately maintain a detailed records regarding all investigation and application development experiments.
- Assist with the development and delivery of customer educational events and technical support materials.
- Work with OEM Instrument manufacturing partners to coordinate development and validation of new applications/methods on automated instruments as required.
- Assist R&D in the development of key post-sale applications for company products.
- Provide technical guidance and information to sales/marketing and our distributors.
- Organize and maintain the Technical Support demonstration laboratory.
- Develop personal technical and industry knowledge by seeking out educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Qualifications
The Ideal Candidate would possess:- Previous laboratory exposure.Immunoassay and other biological/chemical assay techniques is a very strong plus.
- Must be a self-starter with the proven ability to successfully prioritize and manage several projects concurrently.
- Comfortable using various forms of communication for professional interaction (e-mail, phone, or in-person).
- Exceptional problem-solving and analytical skills. High attention to detail.
- Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint).
- BS/BA degree in a scientific discipline (biology/chemistry preferred)
- Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
Position is a temporary internship,40 hrs a week. Candidates currently living within a commutable distance of Warminster, PA are encouraged to apply.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Vacancy expired!