Vacancy expired!
We are looking for highly motivated, experienced, and ambitious professionals with a proven track record of engagement, execution, and leadership, who will bring to bear their skills, capabilities, and expertise to deliver significant change transformation to our clients and thought leadership to our company. We want professionals that can deliver proven methods while constantly challenging how Change & Release Management can be improved as our business and IT models change.
Are you a driver of change? Are you passionate about helping people prepare and adopt change? The Sr. Manager of Global IT Change & Release Management will be responsible for the Change and Release Management functions, covering both the day-to-day operations and continual improvement. The candidate will drive the implementation and enforcement of the adoption of Change and Release management processes across the enterprise. This role will ensure that standard processes and procedures are used for efficient and prompt handling of technology changes in responding to customer's requirements, while maximizing value and reducing incident, disruption, and rework. The candidate will also ensure that the integrity of the live environment is protected by having technology changes that are planned, scheduled, and controlled. Besides, the candidate should have extensive experience in ITIL framework, production support environments, software release management, process improvement and automation using industry best practices & tools.This is a newly created position to oversee the Release, Change, and Service Transition functions of GTO's Production Services. In this role you will:- Establish, maintain, and operationalize the process for Change and Release Management
- Ensure the production environment is protected by a rigorous Change and Release Management process.
- Ensure standardized process and procedures are used for efficient handling of changes to minimize incidents due to change
- Lead the Change and Release Management process activities across various IT functions within the organization
- Chair the divisional and cross-divisional Change Advisory Boards. Circulate in-scope Requests for Change (RFCs/CMs) to CAB members in advance of meeting to allow prior consideration/review.
- Maintain the IT Change Calendar that comprises of forward schedule of all changes
- Manage, coordinate, monitor, and report on change activities
- Audit and manage the Change and Release Management process improvement cycle
- Play a key role in collaborating with other IT teams in ensuring the highest level of operational service delivery
- Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management.
- Consult and coach project teams. Create actionable deliverables in preparation for service transition from project to operations
- Define and measure success metrics and monitor Change and Release progresses
Vacancy expired!