Vacancy expired!
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team? SUMMARY OF DUTIES: The Principal Technologist (Cloud Monitoring Portfolio) provides End-to-End Observability and Alerting solutions for Amtrak IT Applications providing visibility and insights into all tiers and components deployed in a multi-tier hybrid IT environment comprising IaaS(AWS, Azure), PaaS(Mulesoft, Salesforce, etc.,), SaaS, and on-premises data center. Also provides operations and maintenance (O&M) support for end-users, applications, infrastructure, platforms, or network services, serving as an escalation point for Cloud Monitoring portfolio. When involved with a project team, acts in a consultative manner and provides technical subject matter expertise, system design, administration, and technical support. Works on tasks and projects or supports issues that involve a moderate to high degree of risk or may impact enterprise-wide performance and makes use of the individual's high level of knowledge within one or more areas of specialty. MINIMUM QUALIFICATIONS:- Bachelor's degree in computer science, engineering or equivalent plus 7+ years of relevant work experience or 9+ years of relevant technical experience, preferably with substantial experience in a project leadership or Subject Matter Expert capacity, required to satisfy education and experience requirements.
- Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.
- Must possess experience in Enterprise Observability platform tools and technologies with the following skill level:
- ELK stack - Expert level
- AppDynamics - Mid-level
- SignalFX- Mid-level
- AWS Managed Kafka or Confluent Cloud - Mid to Expert level
- Azure Monitoring - Familiarity
- AWS Cloud Platform - Entry to mid-level
- Advanced Knowledge of enterprise scale Hybrid IT Infrastructure, Platforms and Applications.
- This role requires working outside normal business hours on occasion.
- Researches and analyzes technologies in Enterprise Observability - Monitoring & Event Management. Evaluates and may recommend new products or tools for the organization. Makes recommendations and influences long-term technology strategy and planning for multiple business units.
- Responsible for designing the framework and implementation of end-to-end observability service - monitoring, log analytics, transaction tracing &analytics and visualization services.
- Works with service providers to ensure that their in-scope technical solutions are consistent with the enterprise strategy and architecture.
- Designs innovative solutions using new technologies. Brainstorms possible solutions and evaluates alternatives against decision criteria. Recommends short-term alternatives when appropriate. Proposes designs at key milestone events.
- May lead team responsible for the resolution of support issues escalated by senior operations, development personnel or service provider personnel. Works with vendors during the problem resolution process as needed.
- Assists and/or may lead in the development and analysis of source selection strategies.
- Bachelor's degree in Engineering, Computer Science or other related eld plus 9+ years of experience
- Master's Degree in Engineering, Computer Science or equivalent
- Familiarity with Enterprise Observability tools such as Datadog and Dynatrace.
- Working experience utilizing the ITIL Framework for Incident, Change, Problem, and Release Management.
Vacancy expired!