Vacancy expired!
Part Time, $11/hr
NO WEEKENDS NO EVENINGS
Monday-Friday, 8:30am-2:30pm
BAPS Auto Paints & Supply is an automotive paint and supplies distributor with eight retail locations throughout PA, MD, MA, and VA. BAPS is now a 3rd- generation family owned company that considers themselves a leader in the Automotive Refinish Industry.
Job Purpose and Summary:
The Customer Support Specialist is a role within our Store Support team. The Customer Support Specialist is responsible for inside store sales, taking customer orders, paint mixing and other general store operations support.
Duties and Responsibilities:
Assists walk-in customer base with product and usage questions as well as sales needs
Answers incoming phone calls and takes phone orders from customers while recording information accurately and with a positive and courteous demeanor
Accurately processes work through the company computer system to include but not limited to: Purchase orders, work orders, customer invoices, etc.
Unloads merchandise from trucks and breaks down pallets/boxes
Gathers product to ship out to customers/vendors or transfer to other locations. Boxes up product and shrink wraps materials, ensures packaging meets shipping requirements
Responsible for performing inventory counts to include checking physical inventory compared to computer generated count sheets
Stores merchandise on product shelves, according to identifying information such as style, size, color or type of material
Performs deliveries to customer locations while operating a company vehicle safely and following all state laws
Performs paint mixing and color matching services
Pulls customer orders and processes special order items
Keeps counter area (station) safe, orderly and clean. Also participates in a cleaning routine for the store and warehouse
Maintains an accurate cash drawer to include accepting payment and making change
Assists store management team with end of day closing procedures
Other duties and special projects as assigned
Competency – Knowledge, skills, and abilities:
Knowledge of automotive and body paint as well as familiarity with paint industry products, techniques, and tools is beneficial
Knowledge of Microsoft Office products (Word, Excel, Outlook)
Consistently displays outstanding customer service skills
Ability to positively interact with customers over the phone
Ability to work independently
Ability to driver and operate a company vehicle safely
Computer skills to include the ability to learn our main operating system: Comcepts
Displays a consistent positive attitude and is a strong team player who works well within a team setting
Must have the ability to operate office equipment (phone, fax machine, scanner, and copy machine)
Required Education and Experience:
High School Diploma or GED required
Must be able to read and write English legibly
Must possess a valid driver’s license and maintain an acceptable MVR within the last 5 years
Must pass a criminal background check
Experience in the paint or automotive industry
Physical Requirements of the Job
Must have the ability to life safely, at one time, a box weighing up to 55 lbs. from one to five feet
Must be able to remain in a stationary position 25% - 50%
Must be able to push, pull, bend, kneel, stoop, crouch, crawl, and climb steps/ladders
Must be able to stand and walk on hard surfaces for up to 8 hours per day in customer locations and within our retail stores
Must have good hearing and speech to be able to communicate with customers/fellow employees over the telephone and in person
Must have good vision and the ability to see a full range of colors
Works in outdoor weather conditions
Mental Requirements of the Job
Must be able to accurately calculate numbers and record numbers/data without transposing information
Ability to remain calm and in control when dealing with all customers and difficult situations
The ability to concentrate for up to 8 hours per day
The person in this position frequently communicates with customers. Must be able to exchange accurate information in these situations
Work Environment
The employee may be exposed to outside weather conditions, a noisy environment, air conditioning and heat. From time to time, the employee may be exposed to the low level paint fumes associated with commercial high performance paint and coatings. Employees may request a respirator device and should contact their manager to be fit tested.
Vacancy expired!