Vacancy expired!
DescriptionAs a successful member of the Collections and Recovery team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following:
Working with customer to find mutually beneficial arrangements to bring resolution to delinquent loans
Using multiple systems of records, including software involving Excel, Dialer Grid
Ability to multi-task and work independently in a fast paced work environment
Maintaining compliance with all banking requirements
Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank
QualificationsRequired Skills/Experience:
1+ Year of Customer Service Experience/Collections experience
Excellent phone communication, listening and negotiation skills
Able to prioritize and manage daily workload
Proven ability working in a team atmosphere; in a fast paced, fun environment
Computer proficiency and acumen
Self-motivated attitude with a desire to succeed
Commitment to your daily shift
Education, Certificates and/or Other Professional Credentials:High School or Equivalent requiredHours and Schedule:Hours: 40Schedule - M-F 8am-5pmWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
Vacancy expired!