Call Center Representative

less thanp>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0); background: rgb(255, 255, 255);">Unrivaled value in products and services and a commitment to the well-being of our employees, members, and the communities we serve, are guiding principles that continue to make Pawtucket Credit Union "The smarter way to bank."iless thanspan>iless than/span>less than/span>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">PCU offers the following benefits: medical, dental, vision, paid time off, holiday pay including birthday holiday, 401(k) plan, employee homebuyer assistance, plus much more!less than/span>less than/p>less thanp>less thanstrong>less thanu>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">Title:less than/span>less than/u>less than/strong>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">less thanspan>iless than/span>Call Center Rep.less than/span>less than/p>less thanp>less thanstrong>less thanu>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">Job Category:less than/span>less than/u>less than/strong>less thanspan>iless than/span>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">Full-Timeless than/span>less than/p>less thanp>less thanstrong>less thanu>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">Description:less than/span>less than/u>less than/strong>less than/p>less thanp>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif; color: rgb(0, 0, 0);">Provide quality service to members by providing information, resolving problems and selling Credit Union products. Maintain existing member relationships provide superior level of financial services, represent the image, products and services of PCU to membership, maintain an awareness of laws and regulations affecting the department and/or areas of responsibility.less than/span>less than/p>less thanul>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Provide accurate, efficient quality customer service to members and prospective members over the phone.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit card issues and Online Banking issues and resolution within level of authority. Forward inquiries to appropriate department for resolution beyond area of authority, access or knowledge.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Order checks and complete account maintenance and transaction slips accurately and in a timely manner. Accept and process loan payments through Orbipay loan payment system.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Make recommendations and/or decision fee reversal requests and provide alternate overdraft solutions.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Educate members on account criteria, features, benefits and recommend alternate solutions to member concerns.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Recognize referral opportunities, complete VISA applications over the phone, cross sell other PCU products and services such as Online Banking enrollment and achieve minimum required referral goals.less than/span>less than/li>less thanli>less thanspan style="font-size: 10pt; font-family: "Segoe UI", sans-serif;">Demonstrate knowledge of Credit Union products and services, policies and procedures.less than/span>l