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Customer Service Representative
Commercial Solutions Smithfield, RI
The Customer Service Representative (CSR) serves as the first point of contact for customers and vendors and will be the primary participant in the in-bound call rotation, utilizing systems to initiate and complete service orders and handling customer service requests. CSRs may be required to work in one or multiple queues/skill sets over various customer contact channels and will respond to customer inquiries in a professional, effective and efficient manner by listening to the problem or request and then taking action by applying knowledge and utilizing all necessary resources. The CSR is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. CSRs retain ownership of a customers request until it is completed, the customer has been informed of resolution and confirms their satisfaction.
Preferred experience:
- Dispatching / Vendor Coordinating
- Call Center / Customer Service Experience
- Inbound & Outbound Call Center Experience
Required experience:
- Inbound & Outbound Call Center Experience
- 1 Year of Call Center Experience
Required education:
High school or equivalent
Vacancy expired!