The primary job purpose is help support daily operations of our company by:
Answering, screening and directing incoming calls
Handling customer service inquires via phone and email
Providing Customers with updated order status
Keeping customer records updated
Creating and processing customer orders
Ordering supplies for office and shop as needed
Maintaining customer files
Qualifications:
Computer literacy, experience with Sage ERP is a bonus but not necessary, proficiency in Microsoft Office Suite.
Excellent Customer Service skills
Ability to multitask with attention to detail
Ability to work independently