As a Clinical Solutions Workflow Consultant (CSWC) you will be based in the Northeast Zone and will have the opportunity to lead and partner with the clinical workflow design of HPM solutions for our customers throughout the US.Your role:
Consult and partner with customers, Customer Project Managers, Clinical Solutions Delivery Consultant (CSDC), Clinical Solutions Implementation Consultant (CSIC), and Sales to design and document workflow for complex HPM solutions throughout the customer lifecycle (could be single or multi-year engagement). Responsible for managing adoption and system optimization of designed solutions for long-term engagement customers. Collaborates with CPS team to develop and deliver advanced customer clinical solutions.
Expertly deliver clinical consulting services which may or may not be in combination with the implementation of a Philips solution and participate in the development of new solutions (services and/or product functionality).
Configure or manage the configuration of Philips solutions to accommodate Application and/or operational workflow in the customer’s environment and conduct workflow analysis and consult on workflow changes that need to occur with the implementation of new functionality or solutions.
Capably guide the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions while coaching and educating customers in the use of complex situations for multiple solutions
Analyze the customer’s existing workflow and facilitates proper change management in the clinical or operational environment, ensures proper testing of the system and establishes a comprehensive training plan to provide for a smooth transition of the solution to the customer.
Maintain your appropriate level of professional competence and/or licensure by attending seminars and training sessions and actively be a member of the application and education communities and proactively shares knowledge, experience and lessons learned.
You're the right fit if:
You have a Bachelor’s degree in Nursing or a related science with a focus on education such as Nurse Educator, Clinical Nurse Specialist, Instructor, etc. and more than 5 years of related clinical experience or equivalent combination of education and experience. You also possess a current nursing license.
You have experience with various tools in mapping work processes (Visio, swim lanes, PPT) along with experience in the use of Virtual tools (Zoom, TEAMS, etc.)
Ideally you will have the following certifications: Nursing Informatics, Change Management
You have 2+ years of experience in data analysis, clinical consulting, workflow optimization, and process improvement.
You must be able to meet all customer specific mandates such as vaccinations and or screening tests.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical (https://www.careers.philips.com/na/en/clinical-support-physical,-cognitive-and-environmental-pce-job-requirements) position.
You’re a road warrior and are comfortable with overnight travel 75% of the time. Overnight travel will be to all states in the US. You may be departing your house on Sunday evening for a Monday meeting, and returning Monday or Tuesday, or it could be departing on another day of the week and returning same or different day. There could be weeks requiring travel to multiple hospital sites, all depending on work planned for the week.
How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a Field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business (https://www.philips.com/a-w/about.html) .
Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)
Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)
Learn more about our commitment to diversity and inclusion. (https://www.careers.philips.com/na/en/diversity-and-inclusion)
Philips Transparency DetailsThe pay range for this position is $85,000 to $138,000.The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.philipsusbenefits.com/) .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran