Vacancy expired!
A Penske Customer Service Coordinator is focused on working with
customers to schedule preventative maintenance requests, coordinate
outside repairs, plan and manage the shop work plan.
This position will be located at the Penske facility at 65
Amflex Drive in Cranston, RI. The schedule will be Monday through
Friday, 11:00 AM-7:30 PM.
Major Responsibilities:
-Develop daily and weekly workforce plans by factoring customer
needs, estimated unscheduled repairs, available parts, technician skill
sets and work hours to maximize customer service and productivity.
-Communicate with customers as needed for maintenance updates
including changes to schedule or work, billing concerns, or to resolve
service issues.
-Assure that all Penske Rental units are maintained and prepared for
customers
-Ensure parts are available for scheduled work
-Hold vendors accountable for quality and adherence to schedule for
outside work
-Provide customer service, assuring customers are satisfied and will
return for additional business.
-Maintain shop productivity by optimizing the work plan
-Coordinate with district billing clerks as necessary
-Other projects and tasks as assigned by supervisor
Qualifications
-2 years of customer service experience required
-At least 1 year of hands on mechanical experience required
-2 years of supervisory experience preferred
-At least 2 years of service department administration preferred
-High School diploma or equivalent required
-Associates Degree, Technical School Degree, or Bachelors Degree
preferred
-ASE certification preferred
-Prior experience with service scheduling programs and diagnostic
programs preferred
-Regular, predictable, full attendance is an essential function of
the job
-Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
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Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information; and
remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently required
to use hands to touch, handle, and feel, and to reach with hands and
arms. The associate must be able to occasionally lift and/or move up to
25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and the
ability to adjust focus.
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Penske is an Equal Opportunity Employer.
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About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske Automotive
Group and Mitsui & Co., Ltd. A leading global transportation
services provider, Penske operates a premier fleet of vehicles and
serves its customers from locations in North America, South America,
Europe, Australia, and Asia. Penskes product lines include
full-service truck leasing, contract maintenance, commercial and
consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit
www.GoPenske.com to learn more.
To apply for this position, please CLICK
HERE
Vacancy expired!