Job Details

ID #2502120
State Rhode Island
City Rhode island
Full-time
Salary USD TBD TBD
Source Rhode Island
Showed 2019-06-28
Date 2019-06-28
Deadline 2019-08-27
Category Transportation
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Customer Service Coordinator (Cranston, RI)

Rhode Island, Rhode island 00000 Rhode island USA

Vacancy expired!

A Penske Customer Service Coordinator is focused on working with

customers to schedule preventative maintenance requests, coordinate

outside repairs, plan and manage the shop work plan.

This position will be located at the Penske facility at 65

Amflex Drive in Cranston, RI. The schedule will be Monday through

Friday, 11:00 AM-7:30 PM.

Major Responsibilities:

-Develop daily and weekly workforce plans by factoring customer

needs, estimated unscheduled repairs, available parts, technician skill

sets and work hours to maximize customer service and productivity.

-Communicate with customers as needed for maintenance updates

including changes to schedule or work, billing concerns, or to resolve

service issues.

-Assure that all Penske Rental units are maintained and prepared for

customers

-Ensure parts are available for scheduled work

-Hold vendors accountable for quality and adherence to schedule for

outside work

-Provide customer service, assuring customers are satisfied and will

return for additional business.

-Maintain shop productivity by optimizing the work plan

-Coordinate with district billing clerks as necessary

-Other projects and tasks as assigned by supervisor

Qualifications

-2 years of customer service experience required

-At least 1 year of hands on mechanical experience required

-2 years of supervisory experience preferred

-At least 2 years of service department administration preferred

-High School diploma or equivalent required

-Associates Degree, Technical School Degree, or Bachelors Degree

preferred

-ASE certification preferred

-Prior experience with service scheduling programs and diagnostic

programs preferred

-Regular, predictable, full attendance is an essential function of

the job

-Willingness to travel as necessary, work the required schedule,

work at the specific location required, complete Penske employment

application, submit to a background investigation (to include past

employment, education, and criminal history) and drug screening are

required.

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Physical Requirements:

-The physical and mental demands described here are representative

of those that must be met by an associate to successfully perform the

essential functions of this job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential

functions.

-The associate will be required to: read; communicate verbally

and/or in written form; remember and analyze certain information; and

remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be

required to stand, walk, and sit. The associate is frequently required

to use hands to touch, handle, and feel, and to reach with hands and

arms. The associate must be able to occasionally lift and/or move up to

25lbs/12kg.

-Specific vision abilities required by this job include close

vision, distance vision, peripheral vision, depth perception and the

ability to adjust focus.

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Penske is an Equal Opportunity Employer.

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About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading,

Pennsylvania, is a partnership of Penske Corporation, Penske Automotive

Group and Mitsui & Co., Ltd. A leading global transportation

services provider, Penske operates a premier fleet of vehicles and

serves its customers from locations in North America, South America,

Europe, Australia, and Asia. Penskes product lines include

full-service truck leasing, contract maintenance, commercial and

consumer truck rentals, used truck sales, transportation and

warehousing management and supply chain management solutions. Visit

www.GoPenske.com to learn more.

To apply for this position, please CLICK

HERE

Vacancy expired!

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