Group Manager - Transactional Quality

Oversees and manages the Quality Team Manage the Continuous Improvement of the Quality Team Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders Facilitate business reviews and performance discussion with both internal and external clients Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance review Lead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them Available to be leveraged as a resource (if available capacity) for Project/Program Management mobilization Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment process Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise Driving reporting and analytics requirements for Quality Assurance management Facilitate and administer Quality Assurance performance/recognition feedback Participate in program development and continuous improvement initiatives Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives Provide clear governance on quality tasks relative to insights generation and innovation Ensure quality measures align with program outputs or SLAs Ensures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement Create developmental road maps for Quality personnel Establish standardization and documentation of team processes and procedures.